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Frequently asked questions

Zineart is an online platform that aims to promote and showcase the unique heritage artwork created by rural artisans from various parts of India, providing them with a wider audience and helping to preserve and promote India's diverse cultural traditions.

You can place an order on our website by adding your desired products to your cart and checking out. Alternatively, you can also contact us through our contact page or social media channels to place an order.

We accept all major credit and debit cards, as well as payment through popular wallets like Paytm, Google Pay, and PhonePe. We also accept payment through bank transfer.

Currently, we only offer shipping within India. However, we are working on expanding our reach and hope to offer international shipping soon.

Orders are usually crafted by an artist upon order confirmation and shipped out within 7-10 days. Delivery is expected to take an additional 5 days. Generally, orders should arrive within 10-15 business days.
Please note that crafting time may vary depending on certain circumstances such as weather conditions.

At ZineArt, we do our best to ensure your complete satisfaction, however, we work on a make to order model i.e. each product will be handcrafted by articans across rural India upon recieving your order. we will only issue a full refund based on the following conditions:
i) There was a major manufacturing flaw in the product.
ii) the ordered item(s) is lost or damaged during transit.

Yes, we offer customization services for all of our products. Please click on the "Customize" button on that particular poduct details page you want it to be customized or contact us through our contact page or social media channels to inquire about customization options.

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track your order on the courier company's website. You will be provided with exact link to track your orders.

You can contact us through our contact page on our website or through our social media channels. We usually respond within 2-4 hours.